[H-GEN] Request Tracker question

[Clinton Roy]

Hi Harry,

> I know that some of the members of HUMBUG use RT
I am *not* one of those people :) I have a lot of experience with bugzilla.
Bugzilla is not something that you generally want non engineering
clients to have to deal with.

> I have some regular clients and want to store their details. When creating a
> new ticket I want to be able to select them and have their details appear as
> part of the ticket.
> 
> Eventually I want them to be able to login and enter their own tickets if
> they wish.
You may want to have a look at roundup:

http://roundup.sourceforge.net/

Bugzilla is not something that you generally want non engineering
clients to have to deal with.

cheers,
-- 
Clinton Roy
www.humbug.org.au  - Brisbane Unix Group
staff.dstc.edu.au/croy - Blog