[H-GEN] ADSL, Linux and Telstra (was: Re: DHCP and Telstra)

[Mark Suter]

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Tony,

> I have gradually been developing a HUGE beef with telstra...
> they REFUSE to give me any real support unless I run a
> windows-based box connected to the adsl modem (using their
> particular adsl software, which I am not inclined to trust wrt
> security etc, who knows what "hooks" they have put into it).

I've had favorable dealings with my current ISP and Linux - it
turned out that my D-Link ADSL modem was dead.  The tech support
staff went through rp-ppoe, route, ifconfig and so forth.

I believe the "Windows only" rules of Telstra (and Optus) are
because they don't want to employ support staff who *understand*
what they're doing - they want to hire relatively inexperienced
staff who will read a script and take you through procedures.

    "I understand your cable modem is on fire; however, we need
    to know the error message Microsoft Windows is displaying."

    http://zwitterion.org/test/telstra-service-example.png

Yours sincerely,

- -- Mark John Suter  | I know that you  believe  you understand
suter at humbug.org.au | what you think I said, but I am not sure
gpg key id 2C71D63D | you realise that what you  heard  is not
mobile 0411 262 316 | what I meant.        Robert J. McCloskey
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