[H-GEN] Linux Systems Labs quality of service

[Mark Suter]

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Greg,

> So far, they have agreed to "check" it if I send it back at my
> expense and to replace it if they agree with me.

Tell them to learn of their obligations.  If you claim the
item is faulty, the return freight it at *their* cost.  After
all, they claimed it was good and made you pay shipping ;)

    If faulty goods have to be returned to the place where they were
    bought, any freight costs should be borne by the seller. This
    could be the manufacturer if goods were bought direct from the
    manufacturer.
    -- http://www.accc.gov.au/docs/warrant/warrant1.htm

Yours sincerely,

- -- Mark John Suter  | I know that you  believe  you understand
suter at humbug.org.au | what you think I said, but I am not sure
gpg key id 2C71D63D | you realise that what you  heard  is not
mobile 0411 262 316 | what I meant.        Robert J. McCloskey
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