[H-GEN] Internet VPN Woes

[Russell Stuart]

[ Humbug *General* list - semi-serious discussions about Humbug and     ]
[ Unix-related topics. Posts from non-subscribed addresses will vanish. ]

On Tue, 2003-04-15 at 11:02, Peter Arnold wrote:

> G'day,
> We have a VPN between our Brisbane Office and our Shanghai Office that has
> been performing *reasonably* since installation several years ago.
> Generally ping times have been around 1200ms +/- 400ms but last Friday
> week at around 5pm ish ping times went to about 5000ms +/- 3000ms. Clearly
> this sucks.
> My question is, given an IP address, how do I find out who is responsible
> and what are the chances of getting them to fix it?
> Has anyone else had a similar experience and ifso any success in getting
> it resolved?
> Thanks
> Peter Arnold
> 
> ms  186.023 ms  493.633 ms  413.244 ms12  202.84.242.178 (202.84.242.178)  528.565 ms  266.355 ms  348.608 ms 
> 667.675 ms  266.935 ms13  202.97.33.169 (202.97.33.169)  2839.977 ms  2486.059 ms  2410.618 ms 

The problem, at least for this trace, is the link between 202.84.242.178
and 202.97.33.169.  Looking these numbers using whois at www.apnic.net
(which is based here in Brisbane) we have:

202.84.232.178:
-------------------------------------------
inetnum:      202.84.224.0 - 202.84.251.255
netname:      HKT-HK
descr:        Reach Networks HK Ltd Network Blocks
country:      HK
admin-c:      PHNO1-AP
tech-c:       PHNO1-AP
remarks:      service provider
mnt-by:       APNIC-HM
mnt-lower:    MAINT-HKT
changed:      hm-changed at apnic.net 20020805
status:       ALLOCATED PORTABLE
source:       APNIC

role:         PCCW HKT Network Operation Center
address:      Reach Networks HK Ltd.
address:      Telecom House, 3 Gloucester Rd., Wanchai, Hong Kong.
phone:        +852-2883-2255
fax-no:       +852-2824-1440
e-mail:       ipnoc at reach.com
admin-c:      CC318-AP
tech-c:       NH28-AP
nic-hdl:      PHNO1-AP
notify:       carmenc at hkt.net
mnt-by:       MAINT-HKT
source:       APNIC
changed:      carmen.m.chow at reach.com 20021001


202.97.33.169:
-----------------------------------------
inetnum:      202.97.32.0 - 202.97.63.255
netname:      CHINANET-BB
descr:        CHINANET backbone network
descr:        Data Communication Division
descr:        China Telecom
country:      CN
admin-c:      CH93-AP
tech-c:       CH93-AP
mnt-by:       MAINT-CHINANET
changed:      hostmaster at ns.chinanet.cn.net 20000801
status:       ALLOCATED PORTABLE
source:       APNIC

person:       Chinanet Hostmaster
address:      No.31 ,jingrong street,beijing
address:      100032
country:      CN
phone:        +86-10-66027112
fax-no:       +86-10-66027334
e-mail:       hostmaster at ns.chinanet.cn.net
e-mail:       anti-spam at ns.chinanet.cn.net
nic-hdl:      CH93-AP
mnt-by:       MAINT-CHINANET
changed:      hostmaster at ns.chinanet.cn.net 20021016
source:       APNIC


As for the chanced of getting them to fix it - i don't know.  Best of
luck though.

--
* This is list (humbug) general handled by majordomo at lists.humbug.org.au .
* Postings to this list are only accepted from subscribed addresses of
* lists 'general' or 'general-post'.  See http://www.humbug.org.au/