[H-GEN] Internet VPN Woes

[Peter Arnold]

[ Humbug *General* list - semi-serious discussions about Humbug and     ]
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G'day,
We have a VPN between our Brisbane Office and our Shanghai Office that has
been performing *reasonably* since installation several years ago.
Generally ping times have been around 1200ms +/- 400ms but last Friday
week at around 5pm ish ping times went to about 5000ms +/- 3000ms. Clearly
this sucks.
My question is, given an IP address, how do I find out who is responsible
and what are the chances of getting them to fix it?
Has anyone else had a similar experience and ifso any success in getting
it resolved?
Thanks
Peter Arnold

PS: a traceroute to mull over
# traceroute -q5 202.109.6.138
traceroute: Warning: Multiple interfaces found; using 172.16.100.120 @ iprb0
traceroute to 202.109.6.138 (202.109.6.138), 30 hops max, 40 byte packets
 1  coreswitch (w1.x1.y1.z1)  3.055 ms  2.883 ms  2.058 ms  2.098 ms 
 2.103 ms 2  InternetR02 (w2.x2.y2.z2)  2.404 ms  1.288 ms  1.265 ms  1.752 ms 
 1.327 ms 3  InternetR01 (w3.x3.y3.z3)  1.885 ms  1.806 ms  1.778 ms  1.840 ms 
 1.756 ms 4  TelstraLink (w4.x4.y4.z4)  10.528 ms  10.279 ms  10.206 ms  10.520 ms 
 10.310 ms 5  GigabitEthernet3-0.cha-core4.Brisbane.telstra.net (203.50.51.1) 
 11.116 ms  10.421 ms  14.154 ms  12.649 ms 10.324 ms 6  Pos4-0.chw-core2.Sydney.telstra.net (203.50.6.225)  24.451 ms  24.469
 ms  24.292 ms  24.285 ms  30.880 ms 7  10GigabitEthernet3-0.pad-core5.Sydney.telstra.net (203.50.6.90) 
 195.311 ms  24.950 ms  24.777 ms  24.675 ms  24.645 ms 8  GigabitEthernet0-1.syd-core02.Sydney.net.reach.com (203.50.13.254) 
 46.358 ms  45.959 ms  24.607 ms  24.483ms  24.409 ms 9  GigabitEthernet1-1.syd-core01.net.reach.com (202.84.219.213)  23.231
 ms  80.014 ms  31.885 ms  40.746 ms  111.772 ms10  i-2-0.per-core01.net.reach.com (202.84.249.225)  74.587 ms  74.713 ms 
74.623 ms  74.954 ms  74.654 ms11  i-1-2.hhtstcbr02.net.reach.com (202.84.249.221)  186.063 ms  211.650
ms  186.023 ms  493.633 ms  413.244 ms12  202.84.242.178 (202.84.242.178)  528.565 ms  266.355 ms  348.608 ms 
667.675 ms  266.935 ms13  202.97.33.169 (202.97.33.169)  2839.977 ms  2486.059 ms  2410.618 ms 
1793.393 ms  2535.623 ms14  202.97.33.89 (202.97.33.89)  2695.234 ms  3290.435 ms  2993.905 ms 
3280.087 ms  3471.454 ms15  202.101.63.233 (202.101.63.233)  3675.395 ms  3864.143 ms  3961.543 ms
 4105.706 ms  4228.194 ms16  202.101.63.149 (202.101.63.149)  4324.917 ms  4455.760 ms  4144.001 ms
 4006.819 ms  3638.877 ms17  202.109.0.141 (202.109.0.141)  3780.412 ms  3912.079 ms  4170.642 ms 
3317.709 ms  3833.754 ms18  202.109.0.162 (202.109.0.162)  4250.910 ms  3507.170 ms  3573.408 ms 
3783.134 ms  3391.237 ms19  61.129.164.226 (61.129.164.226)  2105.633 ms  1924.423 ms  2729.209 ms
 3230.695 ms  3142.614 ms20  61.129.164.234 (61.129.164.234)  3568.015 ms  3174.805 ms  3181.753 ms
 2712.112 ms  2006.416 ms21  shanghair01 (w5.x5.y5.z5)  2322.905 ms  2625.625 ms  2940.680 ms * 
3283.035 ms



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