[H-ADMIN] Fwd: [SD# 111434] - Resolved - password change

Russell Stuart russell-humbug at stuart.id.au
Tue Oct 22 01:58:04 EDT 2013


Rang ITS support.  That said they would renew it.  Should take effect
within 4 hours.

On Mon, 2013-10-14 at 09:18 +1000, matt wrote:
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>                           Subject: 
> [SD# 111434] - Resolved - password
> change
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> Dear matt2,
> 
> We believe that ticket SD#111434 – password change, submitted to Service Desk, has been resolved. The details of the resolution are as follows:
> 
> account expired
> 
> Hi Matt,
> 
> the username you have provided is expired, and is also currently listed under a different persons name.
> 
> Please contact our accounts department on: 336 56000 and press option 3
> to arrange reactivation and name change.
> 
> note: some managers authorisation may be required to perform this.
>  
> If you do not believe this has been resolved log into the Self Service portal at http://servicedesk.its.uq.edu.au or contact the Service Desk using the details in the signature of this email, quoting the reference number SD#111434
> 
> If a response is not received, the ticket will be closed automatically after 10 working days. A closed ticket cannot be reopened. 
> 
> Your satisfaction is important to us. Using the link below, you can review your ticket and use the "Complete Survey" action to submit a brief survey.  
> https://servicedesk.its.uq.edu.au/ServiceDesk.WebAccess/object/open.rails?class_name=IncidentManagement.Incident&key=2ab41f30-7847-456c-85f3-3772e44ca44d
> 
> Regards,
> Jarryd Foster
> ITS Service Desk - All
> 
> UQ ITS Service Desk Phone numbers
> Internal: x56000
> Local: (07) 336 56000
> Australia wide: 1300 738 082
> 
> UQ ITS Service Desk Hours:
> 8am to 6pm (AEST) Monday to Friday.
> 8am to 12pm (AEST) Saturday.
> 
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