[H-ADMIN] Fwd: [SD# 111434] - Resolved - password change

matt matheist76 at westnet.com.au
Sun Oct 13 19:18:07 EDT 2013

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Subject: 	[SD# 111434] - Resolved - password change
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Dear matt2,

We believe that ticket SD#111434 – password change, submitted to Service Desk, has been resolved. The details of the resolution are as follows:

account expired

Hi Matt,

the username you have provided is expired, and is also currently listed under a different persons name.

Please contact our accounts department on: 336 56000 and press option 3
to arrange reactivation and name change.

note: some managers authorisation may be required to perform this.
If you do not believe this has been resolved log into the Self Service portal at http://servicedesk.its.uq.edu.au or contact the Service Desk using the details in the signature of this email, quoting the reference number SD#111434

If a response is not received, the ticket will be closed automatically after 10 working days. A closed ticket cannot be reopened.

Your satisfaction is important to us. Using the link below, you can review your ticket and use the "Complete Survey" action to submit a brief survey.

Jarryd Foster
ITS Service Desk - All

UQ ITS Service Desk Phone numbers
Internal: x56000
Local: (07) 336 56000
Australia wide: 1300 738 082

UQ ITS Service Desk Hours:
8am to 6pm (AEST) Monday to Friday.
8am to 12pm (AEST) Saturday.

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