Helpdesk systems (Was Re: [H-GEN] newbie question - "directory" for 127.0.0.1)

[Bradley Marshall]

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On Tue, Jun 10, 2003 at 08:06:08PM +1000, Greg Black wrote:
> On 2003-06-09, Bradley Marshall wrote:
> > Roundup also is apparently very good, and is very easy to install.
> > See http://roundup.sourceforge.net/ for more details.
> Well I haven't looked at helpdesk yet, but I can say confidently
> that roundup won't distract me from my attempts to get RT3 doing
> its stuff.  

Fair enough.

> I thought roundup had some nice features, but its
> screen interface sucks rocks 

Thats always a personal thing.

> and the demo was so slow that I'm
> not sure it would scale well to a production environment.

And how do you know the server wasn't heavily loaded?
Or underspecced as it was only for a demo?  Or the internet
link between you and it wasn't heavily loaded?  I don't see
this as a reason to question its scalability as there's so
many variables you don't know the cause of the problem.

> Maybe
> it will get better over time -- but by then I'll be using
> whatever it is that displaces gnats in my world and roundup will
> have missed this particular opportunity.

Thats your choice - I'm using both RT1 and RT2 at my current
work and find it very good, but will probably evaluate roundup
more closely for personal stuff.

Thanks,
Brad
-- 
         +=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-+
         | Bradley Marshall    |  http://quark.humbug.org.au/   |
         | System/Network Admin|      brad at humbug.org.au        |
         | Plugged In Software |    bmarshal at pisoftware.com     |
         +-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=+
 ``I'm not ashamed.  Its the computer age.  Nerds are in.'' - Willow (BtVS)


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