[H-GEN] LSL retaliates over freight refund request

[Timothy Hitchens]

[ Humbug *General* list - semi-serious discussions about Humbug and     ]
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What is now required is all of us forwarding this e-mail to them asking 
why as customers this is their attitude.

Letting them know that they now have an entire unix user group with the 
full knowledge of their attitudes.


Timothy Hitchens (HiTCHO)

HiTCHO Group
Web Application Consulting


E-Mail:      tim at hitcho.com.au
Voice:       +61 419 521 440
Fax:           +61 7 3351 0952
URL:         http://www.hitcho.com.au/


On 04/12/2003, at 12:50 PM, Greg Black wrote:

> [ Humbug *General* list - semi-serious discussions about Humbug and    
>  ]
> [ Unix-related topics. Posts from non-subscribed addresses will 
> vanish. ]
>
> Well, Linux Systems Labs have capitulated over the issue of the
> freight cost to return their faulty DVD, but rather ungraciously
> as you can see from this:
>
>     We received an unclear feedback from Consumer Affairs,
>     basically this is disputable and can go to the court and up
>     to the judge to decide.  However, he suggested us that since
>     this is only $6.30 it is better to settle this dispute
>     amongst ourselves.  We listened.  So today, we will send you
>     a cheque for $6.30 to refund you the cost of the freight for
>     sending the defective DVD to us.
>
> But then they go on to punish me for sticking up for my rights:
>
>     However, we would like to call for your attenttion that
>     since there is dispute between us, we will not be able to
>     offer you any services or goods in the future.
>
> I'm fairly sure I've been told that this is not allowed, but I
> can't find a reference to it on the ACCC web site.  Does anybody
> know if I'm right?  Can anybody point me to a reference?
>
> Of course, I'm not all that keen to do business with them again
> after suffering from one really faulty DVD (not to mention a
> replacement that took several tries to fully read), together
> with their attitude to customer service.  Nevertheless, since
> all alternative suppliers are overseas, I'm reluctant to let
> them get away with refusing service like this.
>
> Cheers, Greg
>
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>


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